Friday 1 June 2012
11.30am ROOM KORKYRA A: MARKETING, MODERATOR: CHRISTINA BONAROU
Steven Pike and Samantha Murdy
Perceptions Of Visitor Relationship Marketing Opportunities By Destination Marketers: An Importance-Performance Analysis
Theresa N. Clem, Swathi Ravichandran and Aryn C. Karpinski
Understanding Country Club Members’ Loyalty: Factors Affecting Membership Renewal Decisions
Christina Bonarou
"Greetings From Greece". Perceptions Of Greekness In Contemporary Tourist Postcards
Smaranda Cosma, Mihaela Tutunea and Marius Bota
Features And Behavioural Differentiation In Using Online Tourism Products
Amany R. Mohamed and Lamiaa M. Moustafa
The Integrated Marketing Communication (IMCM) practices: Evaluating Perceptions of the Egyptian Tourism &Hospitality Marketers
Ilenia Bregoli
Experience Marketing And Tourism: An Application Of Service-Dominant Logic To Addiopizzo Travel
Li Miao
Emotion-Regulation In Service Encounter: Coping With Behaviors Of Other Customers
11.30am ROOM KORKYRA B: MANAGEMENT, MODERATOR: IOANNIS KARAMANIDIS
maria Skivalou
The Touch Of The Soul Is A Key Factor In The Success Of Management
Akrivi-Angeliki Papadaki and Levent Altinay
Service Innovation Implementation In International Hotel Chains
Joaquim Antunes
The Role Of Relationship Marketing In Thermal Spa Management
Ana-Marija Vrtodusic Hrgovic
Implementation Of Quality Management Systems In Large And Medium-Sized Croatian Hotel Enterprises
Dorothea Kossyva, Katerina Sarri and Nikolaos Georgopoulos
Female Business Venturing In Tourism: Exploiting Advances Through Value Creation Networks
Lucia Groe
Social Construction Of Tourism. When Relevant Social Groups Shape The Touristic Hospitality Process
Heather Skinner
Corfu: Responses To The AI Phenomenon
Aleksandra Stoilkovska and Gordana Lazaroska
Corporate Responsibility And Its Connection To Organizational Responsibility Of Leaders
11.30am ROOM ALKINOOS A: FINANCE & ECONOMICS, MODERATOR: DOGAN GURSOY
Stelios Manousakis and Panagiota Dionysopoulou
Effective Room Arrangement And Revenue Forecasting In Times Of Crisis
Xuan Lorna Wang and Akhil Kadi
Revenue Management In UK Hotels In An Uncertain Time
Costas Leon
The Singular Spectrum Analysis As A New Time Series Method In Tourism And Hospitality Research
Ioannis Chatziantoniou, George Filis and Bruno Eeckels
The Relationship Between Tourism Income, Oil Price And Economic Growth: A Structural VAR Approach For European Mediterranean Countries
Sandra Jankovic, Milena Persic and Tatjana Zanini-Gavranić
Customer Profitability Approach: Measurement And Research Directions In The Hospitality Industry
Isabel Carrillo Hidalgo and Juan Ignacio Pulido Fernández
Effectiveness Of International Financial Institutions In The Financing Of Tourism And Development Tool
11.30am ROOM ALKINOOS B: CRISIS MANAGEMENT, MODERATOR: NIKOLAOS – IASON KOUFODONTIS
Nevenka Čavlek, Ingeborg Matečić and Antonio Vlahov
Evolution Of Crisis Management In Tour Operating Business
Barent N. McCool
“Are You Prepared To Manage Crisis In The Hospitality Industry?”
Žika Stojanović
Tourist Services Offer And Demand In Global Crisis Conditions
Snežana Dičevska
Crisis Impact On The Financial Sector, The Mechanisms Of Transmission And Consequences Of The Crisis To The Real Sector
Eli Avraham
Slum Tours, Gulag Vacations And Financial Crisis Tourism: Spinning Liabilities Into Assets In Destination Marketing
Eleni Gaki, Maria Salamoura and Nikolaos - Iason Koufodontis
Enhancing Tourism Product During Economic Crisis: Towards A More Efficient Place Marketing And Branding Strategy
Sreten Cuzovic, Igor Mladenovic and Svetlana Sokolov-Mladenovic
Business Performance Of The Trade Sector In Serbia In Economic Crisis
Snežana Štetić and Dario Šimičević
How To Improve The Serbian Tourist Offer After Crisis Through Specific Forms Of Tourism
11.30am ROOM PENELOPE: DESTINATION MANAGEMENT, MODERATOR: PAULINA PAPASTATHOPOULOU
Markos Tsogas, Paulina Papastathopoulou, Dimitrios Georgakellos and Maria Armyra
Athens In The Eye Of The Beholder: A City In Turmoil Through The Eyes Of Residents And Tourists
Takamitsu Jimura
Genbaku Dome And Hiroshima Peace Memorial Park: A Destination Of Peace-Learning Tourism
Gilda Catalano
Cities As Maps, Icons, Texts. Three Dimensions In Urban Tourism
Joan Grainger and Geoffrey Crouch
'So Not Me': The Influence Of Dissociative Reference Groups On Destination Brand Evaluations
Lamprini Piha, Antonios Giannopoulos, George Avlonitis, Paulina Papastathopoulou and Eleni Pappa
Exploring The Destination Branding Effectiveness: Some Preliminary Evidence
Vasileios Davvetas, Georgia Zouni and Athanassios Kouremenos
To Stay Or Not To Stay? Travel Demographic And Behaviour Characteristics As Stay Determinants At A Destination
3.00pm ROOM KORKYRA A: MARKETING, MODERATOR: OURANIA VITOULADITI
Brenda Yeo and Erdogan Ekiz
Does Old 'SERVQUAL' Model Still Work? The Case Of International Tourists In Malaysia Beach Resorts
Anastasia Mariussen, David Bowie and Alexandros Paraskevas
Affiliate Marketing Optimisation In Hospitality And Tourism: A Multiple Stakeholder Perspective
Chin-Yi Fang and Szu-Ying Chen
Do The Tour Plants Affect Customer Purchase Behavior And Affiliated Firm’s Performance?
Lia Codrina Contiu, Manuela Rozalia Gabor and Flavia Oltean
An Analysis Of The Communication Approach Of The Adventure Tourism Providers From Romania
Tullio Romita and Francesco Favia
Self Made Tourism Of Families. Meeting And Socializing In Residential Social Tourism
Antonella Perri
The Relationship Between Roots Tourism And Residential Tourism: The Case Of A Significant Area Of Southern Italy
Amany Beshay, Hala Hilaly and Dalal Abdelhady
Assessing The Effectiveness Of An Egyptian Integrated Marketing Communications Campaign On Selected Tourist Markets
Chin-Yi Fang and Yu-Hsuan Chuang
Use Of Balanced Scorecard Framework To Explore The Key Success Factors In Daily-Rent Based Lodging Houses
3.00pm ROOM KORKYRA B: MANAGEMENT, MODERATOR: SPYROS AVDIMIOTIS
Yang Chu and Alexandros Paraskevas
A Systematic Approach To Developing And Implementing Risk Management Performance Reporting In A Hotel Group
Georgios Koukakis
Corporate Social Responsibility In Hospitality & Tourism Sector, 13 Methods To Be More Socially Responsible
Eriks Lingeberzins
Tourism Product In Transforming International Tourism Business Environment And Management
Enea Constanta, Enea Constantin and Stegaroiu Carina
Importance Of Tourism To Increase Outsourcing Attractiveness Of Romania Tourist
Fernando Messias, Julio Mendes and Ileana Monteiro
Leadership And Well-Being In Hospitality Industry
Arlette Bouzon and Joelle Devillard
The Management Of Uncertainty In Tourism: Strategic Paradoxes And Communication
Brigita Bosnar-Valkovic, Željka Štefan and Jadranka Škunca
The Use Of Abbreviations In The Language Of Tourism
3.00pm ROOM ALKINOOS A: SPORTS & EVENTS, MODERATOR: GORDANA RECKOSKA
Dimitrios Kafetzopoulos and Spyridon Mamalis
Quality Practices And Performance In Greek Restaurants
Valery Gordin, Elena Chernova and Julia Trabskaya
Gastronomic Brand Of St. Petersburg: Haute Cuisine, Creativity, Cultural Traditions
Cátia Siopa and Pedro Lopez
A Multi-Attribute Approach Into The Selection Of A Local Food Restaurant – An Exploratory Study
Michael Cant and Cindy Erdis
Incorporating Customer Service Expectations In The Restaurant Industry: The Guide To Survival
Gordana Reckoska, Risto Reckoski and Elena Petrovska
Gastronomy Tourism In Ohrid Rural Region - Legislative And Perspectives
Asad Mohsin and Jorge Lengler
Assessing Staff Turnover Within The Fast Food Industry: A Case Of Hamilton, New Zealand
Hsi Tien Chen and Brendan Chen
Considering Attribute Confirmation And Service Strategy Development Of Competitors For Fast-Food Chain Restaurants In Taiwan
Chiao Ling Yang, Mun Yee Lai and Catheryn Khoo- Lattimore
Eat To Live Or Live To Eat? Mapping Malaysian Chinese Food & Eating Perception With Zmet
Michael Du Toit and Cindy Erdis
Defining The Factors That Drive Consumer Loyalty Towards Restaurants
3.00pm ROOM ALKINOOS B: SERVICE QUALITY, MODERATOR: SPYRIDON MAMALIS
Sevastia Avourdiadou, Marilena Papageorgiou and Nicholas Theodorakis
Predicting Customers' Behavioral Intentions In The Context Of Health And Fitness Centers In Greece
Ozgur Ozer and Yusuf Gunaydın
The Importance Of Customer Satisfaction And Customer Loyalty In Hotel Enterprises: An Example Of A Four Star Hotel In The Marmaris Region, Turkey
Evangelia Parisi and Dimitrios Lagos
Research Of The Tourist Satisfaction Of Kefallonia Island.
Mukhles Al-Ababneh and Andrew Lockwood
Implementing Total Quality Management In The Hotel Industry
Margarida M. Vaz
Quality Tourism Experiences, Tourist Satisfaction And Sustainability
Carol Lu and Céline Berchoux
The Importance Of Quality Attributes Served By Luxury Hotel
Irene Kamenidou, Spyridon Mamalis and Georgios Kokkinis
Directions For Improving Hotel Performance Based On Customer Satisfaction
3.00pm ROOM PENELOPE: WINE & CULTURE TOURISM, MODERATOR: ELENI MAVRAGANI
Maria Alebaki, Olga Iakovidou and George Menexes
Current State And Potential Of Wine Tourism In Northern Greece: Weighing Winemakers’ Perceptions
George Damianos and Electra Pitoska
Wine-Tourism And Local Development: The Case Of The Municipality Of Amynteo In Northern Greece.
Joëlle Brouard and Evelyne Resnick
Tourism And Wine Blogging: How To Talk About A Place
Adri Kirkman, Johan Strydom and Cina van Zyl
Using Wine Tourism As Marketing Tool In South Africa: The Case Of The Stellenbosch Wine Route
Athina Nella
Proposing A Typology For The Greek Wine Tourism Market
Eleni Mavragani and Constantine Lymperopoulos
Museums’ Service Quality And Visitors’ Future Intention: The Case Of Greek Museums
Marie Avellino Stewart
Consuming Culture In Malta: British Tourists' Invention And Re-Invention Of Home
5.00pm ROOM KORKYRA A: DESTINATION MANAGEMENT, MODERATOR: ATHANASSIOS DERMETZOPOULOS
Frode Fjelldal-Soelberg, Frank Lindberg and Öystein Jensen
A Dialectic Relational Approach For Understanding Entrepreneurial Marketing – Work In Progress
Ratko Jovicevic
Marketing Mix In The Catering, Hotel Industry And Tourism 4p+3p
Nikolaos Efkolidis, Panagiotis Kyratsis, Apostolos Tsagaris, George Kaleas, Eleftheria Mexi and Ioanna Simeli
Packaging And Labeling Design For Touristic Promotion Of Greek Products
Norbert Walchhofer
Relating Competitive Pricing With Geographic Proximity For Hotel Room Offers
Carlos Ricardo Rossetto, Adriana Marques Rossetto and Miguel Angel Verdinelli
The Variables Of The Organizational Environment And Its Relation To The Strategic Behavior: A Study Of Lodging Facilities (Inns) In The City Of Florianopolis (Santa Catarina / Brazil)
Anastasia Mariussen, David Bowie and Alexandros Paraskevas
Affiliate Marketing Optimisation In Hospitality And Tourism: A Multiple Stakeholder Perspective
Leena Alakoski
Business Customers’ Value Formation In Nature-Based Tourism Services
Takashi Oguchi And Keiko Hirokawa
Group tour influences tourists' satisfaction
5.00pm ROOM KORKYRA B: WINE & CULTURE TOURISM, MODERATOR: ATHINA NELLA
Athina Nella, Evangelos Christou, Constantinos Lymperopoulos and Marianna Sigala
Investigating Differences Between Domestic And International Winery Visitors In Greece
Mun Yee Lai and Catheryn Khoo Lattimore
Predicting Wine Consumption At Different Occasions At Malaysia: A Situational Approach
Katarzyna Bortnowska and Sidnei Vieira Marinho
Gastronomic Festivals And Tourism: A Case Study Of Valley Of The Vineyards, Brazil
Renata Tomljenovic and Mili Razović
Wine Tourism Supply: The Case Of Crotian Adriatic
Angela Vasileska
Strategies For Preventing Excesive Weight Gaining And Obesity On Global And Regional Level
Hasmik Amiryan
Culturally Diverse Organizations
5.00pm ROOM ALKINOOS A: INFORMATION TECHNOLOGY AND E-BUSINESS, MODERATOR: SPYROS AVDIMIOTIS
Reza Etemad-Sajadi
The Use Of Virtual Agent On Website To Increase The “Web-User Experience”
Christer Kuttainen, Maria Lexhagen, Matthias Fuchs and Wolfram Höpken
Social Media Monitoring And Analysis Of A Swedish Tourism Destination
Hilary Murphy and Margrit Nölly
An Exploration Of The Adoption And Drivers Of Facebook As A Marketing Tool In Small Medium Sized Enterprise (Sme) Hotels
Spyros Avdimiotis and Eirini Sevastidou
Development Of Tacit Knowledge Transfer Mechanism In Hotels, Based On Customized Rules And Routines
Vassilis Mitsios
Web Marketing For Small And Medium Accommodation Providers In Greece (Current Situation, Advantages And Disadvantages)
Vasiliki Vrana and Kostas Zafiropoulos
A Social Networking Analysis Of Wine Blogs
Giacomo Del Chiappa and Stefano Dall'Aglio
Travellers’ E-Rating And E-Complaints About Hotel Services: An Empirical Analysis On A 3s Italian Tourism Destination
Isaac Mizrachi and Carmine Sellitto
A Framework For Investigating Social Media Adoption By Australian Small And Medium Sized Tourism Enterprises (SMTEs)
5.00pm ROOM ALKINOOS B: SERVICE QUALITY, MODERATOR: GABRIELA RAKICHEVIKJ
Chi Shan Chen, Chin-Cheng Ni and Tsu-Jen Ding
Good Servicescapes Benefit To Hospitality?
Gaunette Sinclair-Maragh
The Experience Economy And Visitor Satisfaction: A Multi - Perspective Approach
Gabriela Rakichevikj and Simona Martinoska
Contemporary Issues Of Permanent Education In Tourism And Hospitality In F.Y.R. Of Macedonia
Gilda Hernandez-Maskivker, Gerard Ryan and María Del Mar Pàmies Pallisé
Queues As A Sign Of Value In Tourism Services
5.00pm ROOM PENELOPE: TRANSPORTATION & TRAVEL, MODERATOR: OURANIA VITOULADITI
Nashwa Attallah and Abeer Attia
The Role Of Internal Marketing In Improving The Performance Of Travel Agencies With Application On Egypt
Margarida Vaz, Jorge Silva, Emília Baltazar and Tiago Marques
Regional Airports, Tourism And Development: Two Portuguese Case Studies
Philip Pearce and Vorawan Kanlayanasukho
Humour And Scams In Guided Tours; Synthesising Issues From Embodied International Experiences
Francesca Simeoni
Advances In Motorcaravan Tourism: Possible Sector Convergence And The Knowledge Of Motorhome Users. Remarks From An Empirical Analysis On The German Market.
Jovanka Biljan and Aleksandar Trajkov
International Tourist Arrivals And Transport Infrastructure In The FYR Of Macedonia: Perspective Overview
Ravindra Saxena and Bindu Gupta
Flydubai- Moving Aggressively To Dominate Sector
Elizabeta Mitreva, Zlatko Jakovlev, Cane Koteski, Tanja Angelkova and Vladimir Kitanov
Applying The Methodology Of Benchmarking Strategy Within The Within The Travel Companies In The Former Yugoslav Republic Of Macedonia |
